Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
Is there a cancellation fee applicable?
We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by You, we will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.
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